Support

Setup help for Southwest Airlines pilots.

Beta: CrewWX is currently available for Southwest Airlines crew only. Thank you for being an early user — your feedback shapes the product. Anything not working right, email [email protected].

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iCloud Calendar

Google Calendar

Update Your Settings

Need to update your email address, calendar URL, home airport, name, how early alerts start, or how many Events, Places, Festivals, and Crew Picks show up per city? Visit crewwx.com/update, enter your current email address, and we’ll send you a secure link good for 24 hours.

Test Your Calendar URL

Paste your calendar URL below to confirm it’s working before signing up or submitting an update. The calendar address should start with either webcal:// or https://

Troubleshooting: My Calendar URL Stopped Working

Calendar links can stop working after certain account changes — iCloud sometimes resets public URLs after a password change, and Google can do the same after a security update. Either way, your trips are still syncing in CrewHub; the shared link just needs to be refreshed.

Follow the steps in Scenario C or Scenario D below to re-share your calendar and get a new link, then submit it at crewwx.com/update.

Troubleshooting: I Signed Up But Haven't Gotten Any Emails

Work through these in order — most issues are caught at step 1 or 2.

  1. Did you receive and click the setup email? After submitting the sign-up form, CrewWX sends a setup email with a secure link for entering your calendar URL. Check your spam folder if you don’t see it. No email after a few minutes? Email [email protected] and we’ll resend it.
  2. Did you enter your calendar URL? The setup email link leads to a second page where you paste your calendar address. Your account isn’t active until that step is complete.
  3. Did you enter your verification code? Right after signing up, we send a 6-digit code to your SWA email (e{employee number}@wnco.com) — entering it on the verify page approves your account automatically. Didn’t get it? The verify page has a Resend button, and a “Request manual verification” option if you can’t get to your SWA email at all. You can always get back to the verify page from your account status page.
  4. Has your account been approved? Entering your verification code approves you automatically. If you used “Request manual verification” instead, CrewWX falls back to a brief manual review — you’ll receive a confirmation email once approved, usually within 24 hours.
  5. Do you have upcoming trips in your alert window? Alerts only go out when trips are detected. If your next trip starts more days out than your alert window (default: 3 days before), you won’t see anything yet. You can check and adjust your window at crewwx.com/update.
  6. Is CrewHub actually syncing to your calendar? Open your calendar app and confirm your trips appear there. If they don’t, CrewHub isn’t writing to that calendar yet — see Scenario A, Step 2 for setup instructions.
  7. Is your calendar URL still working? Paste it into the test tool above to confirm. iCloud and Google occasionally reset calendar links after account security events.

Still stuck? Email [email protected] with your email address and we’ll take a look.

Resend My Setup Email

Can’t find the original setup email? Enter your email address and we’ll send a fresh link — as long as your account is still pending setup.

Check My Account Status

Visit crewwx.com/status, enter your email address, and we'll send you a secure link to view your account status.

A — Full Setup ▼

You haven’t connected CrewHub to a calendar yet and don’t have a public calendar set up. We’ll set everything up from scratch.

Step 1: Create an iCloud calendar

1Open the Calendar app on your iPad
2Tap the calendar icon. A list of calendars will show on the left side of the screen.
Tap the calendar icon to show calendar list
3Tap Add Calendar at the bottom left
Tap Add Calendar
4Select Add Calendar from the list of calendar types.
Select Add Calendar type
5Give it a name (e.g., My Schedule). Make account type iCloud if it’s not already.
Name the calendar and set account to iCloud
6Click on the check mark in the top right of the Add Calendar section.
Tap the checkmark to save
7Find the calendar you just made in the calendar list, and click on the (i) next to it. Click the Public Calendar slider.
Find and select the calendar Turn on Public Calendar
8Click on Share Link… under Public Calendar. Choose Copy. You can now paste this calendar link into CrewHub and the CrewWX signup form.
Tap Share Link Copy the link

Step 2: Connect CrewHub to your new calendar

1In CrewHub, tap More in the bottom right
Tap More in CrewHub
2Tap My Settings and Notifications
Tap My Settings and Notifications
3Under Calendar, tap Sync Trips to iCal then Allow Access
Tap Sync Trips to iCal
4If prompted, tap Allow Full Access
5Your calendars will be listed — tap the slider next to the calendar you just created

Don’t see your calendar listed? If using iCloud, go to Settings → [Your Name] → iCloud and make sure Calendars is turned on, then come back here. Still not seeing it? Email [email protected].

Choose your calendar
6Tap Save. The calendar name should now appear next to “Sync Trips to iCal”
Tap Save

Step 3: Enter the URL in CrewWX

1If you haven’t already, complete the sign-up form — you’ll receive a setup email within a few minutes
2Click the secure link in that email
3Paste your calendar URL into the Calendar URL field on that page

Keep your calendar URL private — anyone with it can view your schedule.

B — Connect CrewHub to an Existing Calendar ▼

You already have a public calendar, but haven’t connected CrewHub to it yet.

Step 1: Connect CrewHub to your calendar

1In CrewHub, tap More in the bottom right
Tap More in CrewHub
2Tap My Settings and Notifications
Tap My Settings and Notifications
3Under Calendar, tap Sync Trips to iCal then Allow Access
Tap Sync Trips to iCal
4If prompted, tap Allow Full Access
5Your calendars will be listed — tap the slider next to the calendar you want to use

Don’t see your calendar listed? If using iCloud, go to Settings → [Your Name] → iCloud and make sure Calendars is turned on, then come back here. Still not seeing it? Email [email protected].

Choose your calendar
6Tap Save. The calendar name should now appear next to “Sync Trips to iCal”
Tap Save

Step 2: Copy your calendar link and enter it in CrewWX

1Open the Calendar app
2Tap the calendar symbol to bring up the list of calendars
Tap the calendar symbol to show calendar list
3Tap the (i) info button for the calendar that syncs with CrewHub
Tap the info button for the CrewHub calendar
4Tap Share Link… and copy the URL
Tap Share Link Copy the link
5If you haven’t already, complete the sign-up form — you’ll receive a setup email within a few minutes
6Click the secure link in that email
7Paste your calendar URL into the Calendar URL field on that page

C — Make Your Calendar Shareable ▼

CrewHub is already syncing your trips, but your calendar is private. You need to make it public so CrewWX can read it.

On iPhone or iPad

1Open the Calendar app
2Tap the calendar symbol to bring up the list of calendars
Tap the calendar symbol to show calendar list
3Tap the (i) info button for the calendar that syncs with CrewHub
Tap the info button for the CrewHub calendar
4Turn on Public Calendar
Turn on Public Calendar
5Tap Share Link… and copy the URL
Tap Share Link Copy the link
6If you haven’t already, complete the sign-up form — you’ll receive a setup email within a few minutes
7Click the secure link in that email
8Paste your calendar URL into the Calendar URL field on that page

On Mac

1Open the Calendar app
2In the left sidebar, find the calendar CrewHub syncs to
3Hover over it and click the broadcast/share icon (looks like a WiFi symbol)
4Check Public Calendar
5Click Copy Link
6If you haven’t already, complete the sign-up form — you’ll receive a setup email within a few minutes
7Click the secure link in that email
8Paste your calendar URL into the Calendar URL field on that page

Keep your calendar URL private — anyone with it can view your schedule.

D — Get Your Calendar URL ▼

CrewHub is already syncing to a public calendar. You just need to copy the link and paste it into CrewWX.

On iPhone or iPad

1Open the Calendar app
2Tap the calendar symbol to bring up the list of calendars
Tap the calendar symbol to show calendar list
3Tap the (i) info button for the calendar that syncs with CrewHub
Tap the info button for the CrewHub calendar
4Tap Share Link… and copy the URL
Tap Share Link Copy the link
5If you haven’t already, complete the sign-up form — you’ll receive a setup email within a few minutes
6Click the secure link in that email
7Paste your calendar URL into the Calendar URL field on that page

On Mac

1Open the Calendar app
2In the left sidebar, find the calendar CrewHub syncs to
3Hover over it and click the broadcast/share icon (looks like a WiFi symbol)
4Click Copy Link
5If you haven’t already, complete the sign-up form — you’ll receive a setup email within a few minutes
6Click the secure link in that email
7Paste your calendar URL into the Calendar URL field on that page

E — Google Calendar ▼

CrewWX works with Google Calendar. The URL you need is called the Secret address in iCal format — a private link Google generates for your calendar. Your calendar stays private; no sharing settings to change.

Before you start: This setting is in the browser version of Google Calendar at calendar.google.com — not the Google Calendar app. Open it in any browser, including on your phone.

Step 1: Get your Secret address in iCal format

  1. Go to calendar.google.com and click the Settings gear (top right) → Settings
  2. In the left panel, click the name of the calendar CrewHub syncs to
  3. Scroll down to Integrate calendar
  4. Copy the Secret address in iCal format

The URL ends in .ics — that’s what you’ll paste into CrewWX.

Sync your Google Calendar with other apps (Google Support) — step-by-step from Google if you need more detail.

Create a new Google Calendar (Google Support) — if you need to set one up first.

Step 2: Connect CrewHub to your Google Calendar

In CrewHub, go to More → My Settings and Notifications → Calendar Sync. Choose your Google Calendar from the list of calendars signed in on your device. CrewHub will start writing your trips to it.

Step 3: Enter the URL in CrewWX

Use the calendar test tool above to confirm it’s working first. Then:

1If you haven’t already, complete the sign-up form — you’ll receive a setup email within a few minutes
2Click the secure link in that email
3Paste your calendar URL into the Calendar URL field on that page

Already signed up and switching calendars? Use the settings update form instead.

Privacy

We never sell or share your data with third parties. You can cancel your alerts at any time by clicking the Unsubscribe link at the bottom of any email. Full details on what CrewWX collects and why: Privacy Policy →

Contact

Questions, feedback, or something broken? Email [email protected] — we read every message.

Looking for answers? Visit the FAQ →

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CrewWX™ is an independent service and is not affiliated with, endorsed by, or sponsored by Southwest Airlines Co. Southwest Airlines® is a registered trademark of Southwest Airlines Co. All rights reserved. CrewWX is not a Southwest Airlines product or service. Use of this tool is at your own discretion and subject to your employer’s applicable policies regarding personal device use and third-party applications. Weather data is provided by third-party services and is not guaranteed to be accurate, current, or complete. CrewWX is not responsible for any decisions made based on information provided.