Support

Setting up for the first time?

CrewHub syncs your trips to a calendar; CrewWX reads that calendar. Start with the guide for wherever you would like your trips calendar to live:

• Set up iCloud Calendar → — if you use iCloud
• Set up Google Calendar → — if you use Google

Already signed up?

• Update my settings (calendar, home airport, email, etc.) →
• Test my calendar URL →
• My calendar only shows ‘Busy’ blocks →
• My calendar stopped getting new trips →
• My calendar URL used to work but stopped →
• I signed up but haven’t gotten any emails →
• Resend my setup email →
• Check my account status →
• FAQ →

Update Your Settings

Need to change your calendar URL, home airport, email address, or how early your alerts start? Visit crewwx.com/update, enter your current email address, and we’ll send you a secure link good for 24 hours. Every other setting is on that page too.

Test Your Calendar URL

Paste your calendar URL below to confirm it’s working before signing up or submitting an update. The calendar address should start with either webcal:// or https://

This is a test only. It doesn’t save your link, so you still paste it into Finish Setup or crewwx.com/update.

My Calendar Only Shows ‘Busy’ Blocks

If the calendar test tool above told you every event is showing as a generic “Busy” block with no real details, CrewWX can’t read trip information from it, even though the calendar itself is connected and reachable. You’ll need to submit a different, correct calendar link. This isn’t a setting you can flip on the link you already gave us. This has one of two causes:

1. On Google Calendar, this almost always means you shared the wrong kind of link. Google Calendar’s regular sharing link follows that calendar’s general sharing permissions, which can be restricted to free/busy only. The fix isn’t to hunt for a setting to change on that link, it’s to get the correct link in the first place: the Secret address in iCal format. See the Google Calendar setup guide. That address is a private, full-detail feed tied directly to your account, not subject to the calendar’s general sharing permissions, so it always shows real event data. Get that link and submit it at crewwx.com/update in place of the one you used before.
2. The calendar you submitted isn’t actually the one CrewHub syncs to. This happens when a personal calendar, one you (or your calendar app) use to block off reserve days or days off by hand, gets submitted instead of CrewHub’s real trip feed. Follow the iCloud Calendar setup guide to connect CrewHub to a calendar CrewWX can actually read, then submit that link instead.

Not sure which applies to you, or tried both and still stuck? Email [email protected] and we’ll take a look.

Troubleshooting: My Calendar Stopped Getting New Trips

If the calendar test tool says your calendar has CrewHub entries but nothing recent, your link is fine. CrewHub has stopped putting trips on that calendar, so CrewWX has nothing to brief.

In CrewHub, tap More, then My Settings and Notifications. Under Calendar, the name next to Sync Trips to iCal is the calendar your trips go to.

• Sync Trips to iCal is off. Turn it on, choose the calendar you shared with CrewWX, and tap Save. Nothing else to do.
• It’s on, but saving to a different calendar. Switch it back to the one you shared with CrewWX (Step 2 of the iCloud guide or Step 3 of the Google guide shows the screen). Or keep the new one: share it (iCloud Step 4 or Google Step 5) and submit its link at crewwx.com/update. A calendar under your Southwest account won’t work, because CrewWX can’t read it.

On leave with no trips? Nothing is broken. Briefs start again on their own when trips show up.

Troubleshooting: My Calendar URL Stopped Working

Open your calendar app: your CrewHub trips are still showing up there just fine. Only the link you gave CrewWX has gone stale, and the fix depends on which calendar you use.

iCloud: the link dies the moment Public Calendar is off, whether you switched it off yourself or Apple did during a password or security change. Open Calendar, turn Public Calendar back on, and copy the fresh Share Link. Step 4 of the iCloud Calendar setup guide walks through it.

Google: the link dies the moment the Secret address is reset, whether you clicked Reset yourself or Google rotated it during a security review. Go back to Step 5 of the Google Calendar setup guide and copy the current Secret address.

Either way, submit the new link at crewwx.com/update.

Troubleshooting: I Signed Up But Haven't Gotten Any Emails

Work through these in order. They follow the same sequence your account does, so the first one you can’t answer “yes” to is where you are.

1. Did you enter your verification code? Right after signing up we send a 6-digit code to your SWA email (e{employee number}@wnco.com). Entering it on the verify page approves your account automatically. Until that happens, nothing further down this list can. Didn’t get it? The verify page has a Resend button, and a “Request manual verification” option if you can’t reach your SWA email at all. You can always get back to the verify page from your account status page.
2. Has your account been approved? Entering your verification code approves you automatically. If you used “Request manual verification” instead, CrewWX falls back to a brief manual review. You’ll receive a confirmation email once approved, usually within 24 hours.
3. Did you open your setup link? Once you’re verified, CrewWX emails you a secure link to the Finish Setup page. If you can’t find that email, there are two other ways in: the Continue Setup button on your confirmation page, or have us resend it. Check your spam folder as well.
4. Did you enter your calendar URL? Finish Setup is where you paste your calendar address. Your account doesn’t send anything until that step is complete.
5. Is your next trip inside your lead time? Briefs only go out when a trip is detected. If your next trip starts further out than your lead time (default: 3 days before), you won’t see anything yet. You can check and adjust it at crewwx.com/update.
6. Does your calendar actually carry your trips? Paste your URL into the test tool above. It will tell you which of these you have. Nothing from CrewHub on the calendar means Sync Trips to iCal is pointed at a different one: see Step 2 of the iCloud guide or Step 3 of the Google guide. Every event showing as a generic “Busy” block has its own fix. See My calendar only shows ‘Busy’ blocks above. CrewHub syncing with nothing scheduled means everything is working and there’s just no trip yet. CrewHub entries, but nothing recent means the sync stopped. See My calendar stopped getting new trips. iCloud and Google also reset calendar links after some password and security changes, so an address that used to work can stop.

Still stuck? Email [email protected] with your email address and we’ll take a look.

Resend My Setup Email

Can’t find the original setup email? Enter your email address and we’ll send a fresh link, as long as your account is still pending setup.

Check My Account Status

Visit crewwx.com/status, enter your email address, and we'll send you a secure link to view your account status.

Privacy

We never sell or share your data with third parties. You can cancel your alerts at any time by clicking the Unsubscribe link at the bottom of any email. Full details on what CrewWX collects and why: Privacy Policy →

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