Frequently asked questions about CrewWX.
On this page
The service is free.
No, they are provided as a service to pilots just like the rest of the site.
Event, place, and crew-pick links in your email pass through a quick crewwx.com redirect on the way to their real destination so the service can learn which suggestions crew actually use. This data is never shared or sold, and it isn’t used for anything beyond improving suggestions over time.
It depends on which calendar app you use.
Apple iCloud Calendar: Yes — Apple calls any shareable calendar a “public calendar,” which sounds alarming but isn’t. It generates a long, randomly generated URL that isn’t searchable, isn’t listed anywhere, and isn’t connected to your name. The only way someone sees your schedule is if you hand them the link directly.
Google Calendar: No — Google provides a “Secret address in iCal format,” a private URL that works the same way without changing any sharing settings. Your calendar stays private.
Either way, CrewWX only uses the URL to read your trip schedule and never shares it. If you’re ever concerned, regenerate the link in your calendar app and update it at crewwx.com/update.
Alerts are sent at 4:00 AM Eastern every morning, starting however many days before your trip you selected at signup (default: 3 days) through the last day of travel. Any changes to your calendar lead to a new updated email within 10 minutes. You can adjust the timing at crewwx.com/update.
CrewWX supports hundreds of US airports and many international destinations across the Caribbean, Mexico, and Central America. If you're seeing a generic city photo or missing forecast for a destination, email us the airport code and we'll add it.
No — it's where you live, not your pilot base. Enter the commercial airport closest to your home (e.g., DEN, CHA, EYW). At the end of each trip your email will include a forecast for home.
All settings are self-service: name, email address, home airport, calendar URL, alert timing, and how many Events, Places, Festivals, and Crew Picks show up per city. Visit crewwx.com/update, enter your current email address, and we’ll send you a secure link good for 24 hours.
Click the Unsubscribe link at the bottom of any alert email. You can also email [email protected] and we'll remove you, but it may take 24-48 hours for processing.
A few things to check:
Spam folder first. The setup email comes from [email protected]. If it landed in spam, mark it Not Spam so future emails come through normally.
Check the email address you used. If you’re not sure which email you signed up with, try the most likely ones — you’ll only see a result if the address is in our system.
Request a fresh link. If you still can’t find it, go to the resend form on the Support page and we’ll send a new setup link immediately. Note that setup links expire after 30 days — if yours has expired, just sign up again and you’ll get a fresh one.
It's how we confirm you're actually Southwest crew, without ever asking for a company login or storing anything about your work account. At signup we send a 6-digit code to your derived SWA address (e{employee number}@wnco.com) — entering it just proves you can read that inbox. That address is used once, for this one code, and never again; it's not where your weather alerts go, and CrewWX never touches it otherwise. The email may land with an "outside sender" caution banner from Southwest's mail system — that's expected, since it's coming from crewwx.com. If the code doesn't arrive within a few minutes, the verify page has a Resend button and, if you still can't get to that inbox, a "Request manual verification" option that puts your account in front of Lane directly.
First, confirm the trip is showing up on your calendar — if CrewHub hasn’t synced it yet, CrewWX won’t see it either. Also verify your calendar URL is still active; it can change after certain account updates like an iCloud password reset or a Google account security event. If the URL has changed, submit the new one at crewwx.com/update.
Our current weather provider only forecasts 5 days out. On longer trips, the final city or two may not have data yet when the email goes out. No action needed — the forecast will appear automatically once that day falls within the 5-day window.
Our current weather forecasts come from OpenWeatherMap's 5-day forecast. If a city name is ambiguous (e.g., "Springfield"), the first result from their geocoding may not be the right city. Email us the airport code and we can look into it.
Need setup help? Visit the Support page →
CrewWX™ is an independent service and is not affiliated with, endorsed by, or sponsored by Southwest Airlines Co. Southwest Airlines® is a registered trademark of Southwest Airlines Co. All rights reserved. CrewWX is not a Southwest Airlines product or service. Use of this tool is at your own discretion and subject to your employer’s applicable policies regarding personal device use and third-party applications. Weather data is provided by third-party services and is not guaranteed to be accurate, current, or complete. CrewWX is not responsible for any decisions made based on information provided.